“Be on guard against the danger of producing something simpleminded rather than simple or making something complicated instead of developing something truly complex.”

Wayne Thiebaud

Many times, when clients seek out a consultant to help with a communication challenge, they are faced with conveying something complex in appropriately simplified terms. In other cases, they may have a message that started out simple enough, but has scaled in such a way that it no longer resonates with others. This is true across various business contexts, including those we don’t readily recognize as “communication problems,” such as much of the day-to-day work involved in nurturing successful customer and employee relationships.

In my consulting practice, I explore a wide range of business communication challenges and strive to identify the gaps between an organization’s intended message and the audience’s ability to effectively receive it. Often times, switching “modes” by introducing straight-forward visual representations of a process or desired outcome can help bridge the gap and get everyone aligned around similar expectations. This written and visual communication-based approach has proven to be an effective problem-solving strategy across a variety of engagements. Typical services include:

Strategy and design

  • Customer success and services program design
  • User experience and interaction design
  • Curriculum and instructional design
  • Employee communications and intranet strategy
  • Online community strategy

Content development

  • Program and process roadmaps
  • Training materials and storyboards
  • Presentation design
  • Diagrams and illustrations
  • End-user documentation
  • Copy writing and editing

Coaching sessions
If you’re not quite ready to commit to a project, but just need a little guidance getting a new team or initiative off the ground, consider signing up for my coaching offering. Through monthly or weekly informal check-ins, we’ll discuss your goals and how best to achieve them!

Feel free to get in touch if you would like to see if I am a good fit for your project. Reference clients available upon request.