Technical communication consulting

“Be on guard against the danger of producing something simpleminded rather than simple or making something complicated instead of developing something truly complex.”

Wayne Thiebaud

Many times, when clients seek out a consultant to help with a communications challenge, be it written, spoken, or visual, they are faced with conveying something complex in appropriately simplified terms. In other cases, they may have a message that started out simple enough, but has scaled in such a way that it is no longer resonating with others.

In my consulting practice, I approach each of these challenges as a conversation, striving to understand it from each participant’s perspective. What does the recipient need to understand? What are you and your organization needing to convey?

Whether you’re looking for a complete overhaul of your enablement program, an evaluation of your intranet strategy, or just some quippy email copy, I can work with you to ensure everyone’s needs are being addressed. Typical services include:

Strategy and design

  • User experience and interaction design
  • Service design
  • Customer and employee experience programs
  • Online communities
  • Curriculum and instructional design
  • Employee communications and intranets

Content development

  • Training materials and storyboards
  • Presentation design
  • End-user documentation
  • Marketing copy

Feel free to get in touch if you would like to see if I am a good fit for your project! Reference clients available upon request.