Technical communication consulting

“Be on guard against the danger of producing something simpleminded rather than simple or making something complicated instead of developing something truly complex.”

Wayne Thiebaud

Many times, when clients seek out a consultant to help with a communications challenge, be it written, spoken, or visual, they are faced with conveying something complex in appropriately simplified terms. In other cases, they may have a message that started out simple enough, but has scaled in such a way that it is no longer resonating with others.

In my consulting practice, I explore a wide range of business communication challenges and strive to identify the gaps between an organization’s intended message and the audience’s ability to effectively hear it. This approach has proven to be an effective problem-solving strategy for addressing a variety of engagements. Typical services include:

Strategy and design

  • Customer success and services program design
  • User experience and interaction design
  • Curriculum and instructional design
  • Employee communications and intranet strategy
  • Online community strategy

Content development

  • Program roadmaps
  • Training materials and storyboards
  • Presentation design
  • End-user documentation
  • Copy writing and editing
  • Diagrams and illustrations

Feel free to get in touch if you would like to see if I am a good fit for your project. Reference clients available upon request.